1. How do I create a new email account in my Control Panel?

1. Go to http://yourdomain.com/cpanel/ or in secure mode at https://yourdomain.com:2083 Click YES if you receive the security message
2. Under the "Mail" icon, choose "Add/Remove Accounts" link
3. Click "Add Account" link on bottom of page, and then type the new username and the password.
4. Type in a mailbox quota if desired.
5. Click "Create" and you will have successfully created an email account

2. I can't send email via your server. What's wrong?

Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your POP3 accounts at "mail.yourdomain.com" before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "relaying prohibited" or "disconnected by administrator" error, it means that you haven't logged into the POP3 server at your domain before you tried to send through the smtp server at your domain. To log in, you need to check for mail first.

3. How do I create email aliases, and how do I redirect them?

It is not necessary to create email aliases for your default email account, as your default (primary email account for the domain) acts as a "Catch All" account. In other words, "anything@yourdomain.com" will be automatically be delivered to your default mail account.

To use aliases off other email accounts in your domain, go to your Control Panel, and under the Mail Menu heading select "Forwarders." Fill in the blanks (it's easy, you'll see when you get there.)

You may also use forwarders to forward email from any of your domain email accounts to other address/es.

4. How do I access webmail with my browser?

Type http://yourdomain.com/webmail or in secure mode https://yourdomain.com:2096 (Replace yourdomain.com with your actual domain name), click YES if you receive the security message.
You can also login to your Control Panel and click "Web Mail" icon

Log in with the POP account username and password.

NOTE: For all email accounts created after the primary/default account, in other words for all extra email accounts you create from cPanel, the email username/login name will be the entire email address instead of just the "user" name you created for that email account. Whereas for your primary email account your login name is simply "username", for all other email accounts in your hosting account, the login name will be "user+yourdomain.com"

5. How do I set up my email account in Outlook Express?

There is a Outlook (Express) Autoconfig link in your email panel under "Mail"-->"Add/Remove Accounts" link

6. To setup email manually through Outlook/Outlook Express

-(POP3) Incoming mail server is mail.yourdomain.com
-(SMTP) Outgoing mail server is mail.yourdomain.com
(if that does not work use your SMTP from your isp provider)

*remember to login with your email address using name+yourdomain.com with accounts password.

7. How do I setup my email accounts with Eudora?

1. Open Eudora client
2. Click Tools -> Options
3. Depending on the Eudora version:
   Under LOGIN or GETTING STARTED, enter name+domain
   It is very important to add the plus sign.
4. Tools -> Options -> SENDING MAIL
   Select "NEVER" on drop down box for Secure Sockets When Sending

As always, if you need any help at all, feel free to email us at support@cvmhosting.com.